Returns & Exchanges

At Gift It Gray, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 30-day return window for most products in their original, unused condition.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our fulfillment center.

4

Receive Your Refund

Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing